Participants are introduced to the fundamentals of emotional intelligence and healthy mindsets for good decision making, communication, team relationships, wellbeing and leadership.

​

Particular emphasis will be given on experiential learning and demonstrating practical emotional intelligence techniques for leaders to maximise their workplace effectivenes

​

• Introduction to Resilient Leadership in a VUCA world

• Future-ready leadership competencies & mindset

• What is Emotional Intelligence and why it is crucial for your success

• Focus and Mindful Leadership

• Managing emotions & understanding the neuroscience of self-management

• Good decision making

• Moving from fear-based responses to rational and creative responses

• Managing stress and triggers

• Self-awareness and strategic insight

• Growth mindset & its relationship with resilience & success

• Overcoming limiting mindsets and beliefs

• Personal ownership and responsibility

​

​

Participants learn the fundamentals of connecting with others, building trust, "holding the space" during a crisis, and communicating with courage and sensitivity during challenging situations.

​

This segment is rich with practical tools and communication models, role-play, live demonstrations, discussions and interactive activities.

​

• Empathy, Trust-building and Empathic Communication

• Communication styles

• Stakeholder management and communication

• Developing and Coaching others

• Giving skillful feedback

• Difficult conversations roadmap and tools

• Conflict resolution

• Psychological safety for high-performance

• Creating an inclusive culture

• Motivation and Integration of resilience and leadership tools